Solutions/Reactivation & Retention

Those who have already bought it are your best bet next customer.

It costs up to five times less to reactivate a customer than to acquire a new one. Sintalk turns your dormant customer base into recurring revenue, using rules that reach each person through the right channel at the right time.

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Inactivity timerChannel by contactAssigned result
Use cases Reactivation & RetentionTow truck serviceOTP & verificationMarketing & Alerts
up to 5×It is cheaper to reactivate a customer than to acquire a new one.
~30×return on investment in iGaming reactivation and deposit campaigns.
30 daysInactivity is the most common trigger for starting the timer.
After-sales service

The sale is the beginning of the relationship.

Every company needs to reconnect with its past customers. The key is to do so without coming across as spam: controlled frequency, tailored channels, and offers at the right time.

Behavioral trigger

Days without activity, inactive balance, subscription expiring: the right event triggers the right rule, without manual intervention.

Message by profile

The history determines the channel, time slot, and offer. Those who convert via RCS receive RCS. Those who answer via voice receive voice.

Measured retention

Reactivated, retained, and revenue generated: each recovered customer appears in the report along with the channel that brought them in.

Sample ruler

A typical reactivation rule.

The contact disappears, the rule kicks in. Each step only occurs if the previous one doesn't convert, and everything is attributed to the profile.

Trigger30 days of inactivity on the account
Day 1RCS is back with a personalized offer
Day 2 · No responseShort text message with the same link
Day 5 · no clicksVoice message with added benefits

Get your supporters fired up this week.

Bring us an inactive segment and run the first reactivation campaign with us.

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