Channels/WhatsApp

Talk to your customer That's it.

Approved templates and chat sessions that follow the same guidelines as other channels: confirmations, support, and customer engagement, with clear roles and responsibilities.

Verified Business AccountApproved templatesConversation sessions
Four channels, one ruler RCSText messageVoice / IVRWhatsApp
24 hoursan open chat window for each customer response.
1sta Brazilian messaging app found on almost every smartphone.
100%from conversations with a history in the unified profile.
Why WhatsApp

The relationship channel.

Where the conversation continues: WhatsApp bridges the gap with real-time chat, without losing the identity or functionality of other channels.

Verified account

Your brand's official name and logo, using templates approved by Meta.

Conversations, not just gunfire

Support sessions, buttons, and quick replies on the same platform as other channels.

Same identity

The same Sintalk ID follows the contact from SMS to WhatsApp, with seamless assignment.

Ideal for: Confirmations · Support and after-sales service · Customer relations

In practice

From campaign to customer service.

The same format applies to the entire sequence: the message is sent as a template, and the response becomes a conversation.

Approved templates

Offers, notifications, and confirmations at scale, in accordance with Meta’s guidelines and featuring your brand’s logo.

Ongoing conversation

Each reply opens a 24-hour conversation thread, with the history saved in the contact's profile.

Organized customer service

Quick replies for routine tasks and the ability to hand off to your team when the conversation requires it.

Orchestration

The conversation channel in the ruler.

When a message requires a response—such as for confirmations, support, or follow-ups—the bot triggers WhatsApp and keeps the chat history within the same profile.

RCS Text message Voice / IVR

Templates and sessions in the same automation as other channels

Take the conversation to your ruler.

Connect your WhatsApp Business account to the same identity and assignment as your other channels.

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